• How do causes receive funds?

  There are 4 ways that Causes receive funds from merchants. PayPal - this is the most common and preferred way Causes on Virtue receive funds. Once the store connects their account, Causes receiving funds via this donation method will receive funds into their PayPal Giving Fund account automatically, in line with PayPal Giving Fund donation distribution policies. This is because the store is fundraising for PayPal Giving Fund in support of the chosen charity/ies. When supporting UK ChFew readers

• Can we choose when donations are sent to the Charities?

  Virtue automatically processes all donation payments on the 20th of the month. If you require a different payment schedule for the donations you can reach out to us to discuss our custom service. Our support email is - email protectedFew readers

• When are donations sent to causes?

  Depending on the Causes you are giving to there are 3 types of payment methods we use. Direct payment via Stripe - this means the charity has a direct partnership with Virtue. We process your payment on the 20th of the month and will charge your car using Stripe. PayPal Giving Fund (PPGF) - most of the charities in Virtue are partnered via Paypal Giving Fund. For these charities the donation is processed on the 20th of the month viaFew readers

• Can Virtue fee be taken out from donations?

  To ensure transparency in transactions, we do not allow the subscription fee to be deducted from donations. This way, your customers can be confident that the entire donation amount goes to its intended destination.Few readers

• How are refunded sales processed?

  Refunded products - store donations ​ When a product that had a donation associated with it is refunded, the donated amount from that product will be deducted from the Cause's payout total. You will see this change on the Dashboard and on the Payout screen. ​ If a donation was made on a product purchased before the payout date, but then this product was refunded after the payout was already made, the donation will be deducted from the following payout considering the Cause stays the sameFew readers

• Failed Payments - Donations

  If you have received a notification from us saying that your donation payment has failed, don't worry! We're here to help resolve the issue. ​ Firstly, its important to identify the type of payment method your chosen causes uses before you can update your payment details to make the payment. Once you have updated your payment method, reach out to a member of the Virtue team via the chat function or email protected (/cdn-cgi/l/email-protection02717772726d707642746b707677676b6f726361762c61Few readers

• Does Virtue take funds from my Shopify / Magento / WooCommerce account?

  Virtue will never directly access funds from your Shopify, Magento, or WooCommerce account. The funds for your Virtue Subscription Plan are exclusively charged to the credit card you provide during the sign-up process.Few readers

• What happens if a shopper doesn't select a cause post purchase? (Multi-cause store giving)

  If a shopper does not select a cause in the post-purchase pop-up, the donation will automatically be allocated to one of your causes. This rotates through your causes to ensure that, over time, donations are distributed evenly.Few readers

• Can I claim Virtue Donations on my Tax?

  Please contact your accountant for any questions about tax related inquiries. On Virtue we have over 40,000 causes that you can support. However please note that the causes can be based all across the world and not all causes on Virtue are registered charities. At Virtue we provide proof of receipt for donations made each month.Few readers

• When are customer donations paid out to their cause?

  Customer donations are tracked throughout the month and are paid out to their respective organisations on the 20th of each month. Some causes will receive their money instantly at payout - while others may have a delay before the funds hit their account. This is dependent on the preferred payment method for the cause. More information can be found here. (https://storage.crisp.chat/users/helpdesk/websFew readers