> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-new.virtueimpact.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When are customer donations paid out to their cause?

Customer donations are tracked throughout the month and are paid out to their respective organisations on the 20th of each month. Some causes will receive their money instantly at payout - while others may have a delay before the funds hit their account. This is dependent on the preferred payment method for the cause.

More information can be found [here](https://help.virtueimpact.com/en/articles/8264172-when-are-donations-sent-to-causes)**.**

[![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/2/4/f3246f195ccca800/222d3bb6-ca49-4780-9dd2-b78a84_3jj9kj.png)](https://downloads.intercomcdn.com/i/o/860543602/18ebee865d716c6d86e34d79/Workflow+Diagram.png?expires=1765979100&signature=13bbd4b3523487355cc383bdb72cca2a74c013eeaa2dbff54a3517570cd824c4&req=fCYnE819m4FdFb4f3HP0gD7zIjJ%2FQrxQqPsj5IBbr6aY2Y2IZ0ba52KRt40C%0Avi4Fz3Tm4LrO1COOrg%3D%3D%0A)