> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help-new.virtueimpact.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Password Reset

If you are looking to reset your password simply follow this link and add the email that you have on file.  
​  
A link will be sent to the email on file.

If you are not sure what email we have on file and would like to confirm please email [email protected]

[![](https://storage.crisp.chat/users/helpdesk/website/-/c/1/b/0/c1b0230b9307a800/be2fbe68-ed4e-4383-bee6-860b72_63xrz5.png)](https://downloads.intercomcdn.com/i/o/903546288/3e05143d57d7d3ab4d7ee12a/Screenshot+2023-12-07+at+15.27.38.png?expires=1765979100&signature=248a84359b868f4ef0f3a605e1652201bca9ff70eba7211780de2d5006336d5d&req=fSAkE814n4lXFb4f3HP0gDGpG0tjMfjxI4rWb8BveraTtIfZRARkAwgA%2Fy4a%0AXzjPXtC2LhRhs9Fa1Q%3D%3D%0A)