How are refunded sales processed?

Refunded products - store donations

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When a product that had a donation associated with it is refunded, the donated amount from that product will be deducted from the Cause's payout total. You will see this change on the Dashboard and on the Payout screen.

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If a donation was made on a product purchased before the payout date, but then this product was refunded after the payout was already made, the donation will be deducted from the following payout considering the Cause stays the same for the following payout period.

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So if for example, a product that paid a 50c donation to charity contributed to Sep payout, but then this product was refunded in Oct, 50c will be deducted from the Oct payout from that Charity's donations.

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Donations associated with the Upsell with donations feature are counted as store donations.

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Refunded products - customer donations

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In order to ensure the donation is refunded from an order, either refund the whole order or the donation product via Orders screen in your Shopify / WooCommerce.

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You will see the donation amount deducted from the Payouts and Dashboard screens in Virtue.

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All donations are passed onto the Cause as store donations

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Please note that all donations, including the customer donations are passed onto the Cause as coming from your business.

Updated on: 17/12/2025