Question 1

Password Reset

Accepted Answer

If you are looking to reset your password simply follow this link and add the email that you have on file.

A link will be sent to the email on file.

If you are not sure what email we have on file and would like to confirm please email [email protected]

Question 2

When are customer donations paid out to their cause?

Accepted Answer

Customer donations are tracked throughout the month and are paid out to their respective organisations on the 20th of each month. Some causes will receive their money instantly at payout - while others may have a delay before the funds hit their account. This is dependent on the preferred payment method for the cause.

More information can be found here.

Question 3

Integrating your Magento / Adobe commerce store

Accepted Answer

Installation

Install Composer

For all types of installations you need to install Composer first.

Install The Virtue module

Install the Virtue module from the Adobe Commerce marketplace.

Set up in Magento

Navigate to System > Integrations and find Virtue Impact Integration in the list of integrations.
Click on the Activate link next to the Virtue Impact Integration.
Follow the prompts to either Sign up for a new Virtue account or Sign in to your existing Virtue account.
Once you are signed in to Virtue the integration has successfully been activated. You can now follow the onboarding steps or do them later if you prefer.

Question 4

Can I claim Virtue Donations on my Tax?

Accepted Answer

Please contact your accountant for any questions about tax related inquiries.

On Virtue we have over 40,000 causes that you can support. However please note that the causes can be based all across the world and not all causes on Virtue are registered charities.

At Virtue we provide proof of receipt for donations made each month.

Question 5

Viewing donation pipelines

Accepted Answer

To understand how your pipeline of donations changes over time, you can head to the dashboard.

At the top of the screen, you can see your pipeline.

Committed - this is based on a sum of all active donor campaigns' expected giving totals. If donors are giving over time (annually, over 6 months etc) the total expected will be split by the number of months in their campaign.

Fundraised - this is how much donors have raised; this number is made up of paid and pending donations

Paid - this is how much was paid to your organization

Question 6

My selected language is not appearing on the widgets

Accepted Answer

First, make sure you have selected the language in Virtue or if you are using Shopify in the Shopify Admin for your store.

If it is not displaying on the widget, you may need to re-authenticate the app.

Go to Account > Shop
Click Connect with Shopify

Check your shop again to see if the language now appears.

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